Frequently Asked Questions
Why do you charge more to use the equipment outside?
I apply an outside use surcharge as the softplay equipment takes longer to set up and pack away when used outside. A large tarpaulin is secured down first and then all the equipment, including the safety mats are set up on this. The equipment also tends to get dirtier when used outside, so the surcharge helps pay towards the extra cleaning time required.
What areas do you deliver to?
We cover most parts of Warwickshire, Coventry, Banbury, Solihull and some parts of Northamptonshire. We prefer to limit our travel time to a maximum of 30 minutes from Harbury/Leamington Spa.
How many children can use the bouncy castle?
The bouncy castle is a compact castle and we recommend that a maximum of three children use the bouncy castle at any one time.
Can I hire the softplay equipment for longer than the three hours?
The prices quoted are for hire times of up to three hours (excluding the set up and packing away time). Longer hire times are available (and often popular for occasions such as Christenings, Weddings, Corporate Events). Please just specify how long you require the equipment for in your enquiry and a price will be quoted to you, based on the package you plan to hire.
30% of the payment is due at the time of booking to secure your party hire and is non-refundable. The balance is due in cash when the equipment is delivered. Please note that we are unable to take credit card payments. On the hire day, we also require a damage deposit cheque (or cash) of £50, which is returned to you at the end of the hire period.
Delivery within an 8 mile radius of Harbury is free of charge for the Standard & Large Takeaway Packs. Any additional delivery costs will be quoted based on the venue location.
Supervision & Safety
We will not accept responsibility for any damage or injury incurred during the hire period.
Once equipment is set up it is the responsibility of the parent or guardian to fully supervise their children. Softplay Takeaway are covered by public liability insurance.
We insist that shoes, glasses and jewellery are removed and socks worn during play.
An additional charge of £10 is applied to each package for use of the equipment outside.
Bad Weather Provision
In extreme adverse weather conditions, making driving dangerous, Softplay Takeaway reserve the right to cancel the booking within 24hrs notice. In this instance, the deposit will be fully refunded.